Step 1: Initial Consultation
Here we ask two simple questions:
1. Is your contact center profitable?
2. Do you think your contact center is valuable?
Step 2: Establish Success Criteria
We take it one step further with our complete assessment of your operations to define goals and objectives and confirm if we are a good fit for each other.
Step 3: Finalize Action Plan
We begin the process of interviewing managers and investigating processes to develop a plan and timeline for execution.
Step 4: Implementation
We roll-out the program across the entire organization and establish a reporting cadence with senior leadership.